Joost Pastoor
- Total activity 42
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Activity overview
Latest activity by Joost Pastoor-
Joost Pastoor created an article,
When do I need to replace the battery of my water level sensor?
The battery life of the sensor is dependent on a few factors. Most notably: Reporting frequency (how often does it send it's measured data) Signal strength (how easy can it transmit it's data) It...
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Joost Pastoor created an article,
Managing user roles
User roles determine what an user may see or do. Every user has a single role, which can be assigned upon account creation or when editing that user. User roles influence the menu Currently the por...
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Joost Pastoor created an article,
Export to Dino Loket
We have the option to export water measurements in the DINO Loket format (NITG). To accomplish this: Open the Export page in the menu. Click New Add description, select your group, select the DO ...
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Joost Pastoor created an article,
ZGD Network Requirements
If you are looking for the network requirements for our MSZG products please have a look at our article for Gateway Network Requirements. In most cases the ZGD will work plugged in in any location ...
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Joost Pastoor created an article,
How can measurement points be published as open data?
What is open data? Munisense has built-in support to publish sensor data as open data. This means that the data is periodically exported to our open data portal and publicly available for the inter...
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Joost Pastoor created an article,
Give the enduser support
Ask your customer for their support password. Go to the "End-Users" page. Select the user account of the customer who is calling for support. Click on the eye icon behind the username. You now see...
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Joost Pastoor created an article,
Provide a temporary support password for a dealer
Dealers can see "through your eyes" in the portal when they have a support password. You can generate a support password using the following steps: Go to the settings page by clicking the User ico...
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Joost Pastoor created an article,
Create a Demo Measurement Point
It is possible to create a Demo Measurement Point to show your customers the working of the product. The easiest way to do this is to create a "Demo Customer" . Follow the steps to Register a new ...
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Joost Pastoor created an article,
Mark customer as inactive
When a contract with a customer ends, there is a payment issue or for some other reason, a dealer can deactivate a user account. This means that the customer is unable to login and access its data....
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Joost Pastoor created an article,
Unassign hardware that was previously assigned to a customer
When a customer returns loaned hardware, or an order is canceled, use the following steps to unassign the hardware from the customer. Go to the "End-Users" page. Select the customer to which the p...