When a customer returns loaned hardware, or an order is canceled, use the following steps to unassign the hardware from the customer.
- Go to the "End-Users" page.
- Select the customer to which the products were assigned.
- Click the red Unassign icon behind the product.

- Confirm it in the dialog.
When removing a Soundmeter this way, if the customer had a Sound Measurement Point with this Soundmeter, it will be uncoupled. The Sound Measurement Point will not be deleted and no data is lost.
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