When your organization has its own portal, the feature of portal supervisors will become enabled. This means that certain users with the administrator user role, can be assigned an extra responsibility to become supervisor. Those administrators may be contacted by their organization's users for questions regarding the portal, such as group access and sensor setup. This helps your organization in shortening lead time on actions that cannot be performed by any user and serves as a more direct way of knowledge sharing across the users of the portal.
Once a portal for a single organization is created, it is required that there is at least one administrator user assigned as a portal supervisor. For existing portals, we will get into contact concerning which existing administrator users would like to become a supervisor during a transition period. Once a choice has been made, the portal will enable the function of always having one supervisor.
Administrator users are allowed to assign and unassign other administrator users as supervisor, as long as there is at least one remaining. If there is only one administrator assigned as supervisor, you cannot change the role of that administrator or disable it's supervisor status. To resolve this, you need to assign another administrator first as supervisor. After, you can disable the supervisor function at your user information settings page and save it.
An overview of which administrator is and is not a portal supervisor is able to be retrieved from the user list page. The supervisor status is indicated through an icon in the role column (figure 1).
(figure 1: Visual distinction administrator that is/is not a portal supervisor.)
Please note: The full name and email address of portal supervisors are displayed on the Contact / Helpcenter page so that other users in the portal may contact these supervisors regarding questions.
On the Contact / Helpcenter page you will be presented with a question box regarding your question. Example questions are provided to better inform you which support is best to contact regarding your question. By pressing the "Portal Support" or "Munisense Support" button you will be presented with the relevant information to contact the correct party.
Which support should I contact?
In some cases, it is usually better and faster to contact your portal administrator instead of Munisense Support. For example, in the case of access rights, we are not allowed to grant access as that is a reserved right to the administrators of the portal. In that case, our support cannot assist and you will have to ask a portal supervisor directly.
Besides, in the case of setting up new measurement points and or routine actions which are not clear by the portal or our helpcenter you may ask portal supervisor on how and which actions to perform in the portal to achieve the desired results.
When opening the Contact / Helpcenter page you will be greeted with a box questionnaire that further gives examples on which support to contact in which case. Once you have decided which support you would like to contact you can click the buttons at the bottom of this box which will then replace it with the relevant support form.
(figure 2: Contact / Helpcenter support questionnaire.)
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